ICOM Student Password Reset Steps

Before You Begin: One-Time Setup Required
For the password reset process to work, you must have already added at least one additional authentication method to you Microsoft account.

See this article for instructions:

• Add sign-in method

If this step hasn’t been completed, the “Forgot my password” link will not work. Your only way to reset your password will be to contact IT at help@icom.edu

Step 1: Initiate Reset

From the main login page, you will enter your email. On the password page, click the “Forgot my password” link to start the reset process.

Step 2: Identify Account

Enter your full ICOM email address and completes the CAPTCHA challenge, then clicks “Next”.

Step 3: Verify Identity

You will select a verification method (e.g., “Text my mobile phone”) and enters the full phone number linked to your account to prove you are the owner.

Step 4: Create New Password

After successful verification, you can enter and confirm a new password that meets the on-screen complexity requirements, then clicks “Finish”.

Step 5: Confirmation

The final screen confirms that the password has been successfully reset. You can now click the link to sign in with the new password.