Setting up a New Phone in Duo Central

This article provides step-by-step instructions on how to add a new phone to your Duo two-factor authentication account. This is a common task when you get a new smartphone or want to use a different device for authentication.

Go to the Duo Central Portal:

• Go to myapps.microsoft.com

• Choose the Duo Central tile

In Duo Central

• Choose "Manage Devices" in the upper right corner of the window.
• Sign in with your ICOM credentials

Choose Your Device Type

• In your mobile phone tile choose "I have a new phone"

Set Up a New Number

• Select "Get Started"

Download the Duo App

• Download the app if you don't already have it.
• Choose "Next"

You might need to delete the old account

• Click the 3 dots in the upper right corner of the account label
• Choose "Delete"

Scan the QR Code

• In your Duo Mobile app on your phone, choose "Use a QR code"

• Scan your code

• Name your account

Your new phone is now set up and ready to use for two-factor authentication. You can now use it to approve login requests.

If you encounter any issues or have questions, please submit a helpdesk ticket by emailing help@icom.edu with a detailed description of the problem. You can also visit the IT Office during business hours.