Resolving the "Hold for Authentication" Print Error – Idaho College of Osteopathic Medicine

You can resolve this issue directly without administrator privileges by running an automated background fix through the company Self Service portal.

Open the Self Service + application on your computer. You can find this on your dock, in your Applications folder, or by pressing Command + Spacebar and searching for "Self Service". The icon looks like the ICOM logo
Click on the search bar located in the Self Service window.
Type Printing Fix - Wireless into the search field.
Locate the Printing Fix - Wireless utility in the search results and click the Run button. If you have previously used this before it will say Run Again.
Allow the utility a few moments to execute.

Once the fix has finished running in Self Service +, return to your computer's print queue. You must cancel the print job that has the error to clear the queue. Click the "X" next to the paused document to remove it completely.

If you continue to have printing issues contact the help desk or additional assistance.