Overview

Multi-factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resource such as an application, online account, or device. MFA is a core component of a strong identity and access management (IAM) policy. Rather than just asking for a username and password, MFA requires one or more additional verification factors, which decreases the likelihood of a successful cyber attack.

The main benefit of MFA is it will enhance our organization's security by requiring our users to identify themselves with more than a username and password. While important, usernames and passwords are vulnerable to brute-force attacks and can be stolen by third parties. Enforcing an MFA factor like mobile device notifications means increased confidence that our organization will stay safe from cybercriminals.

How to use these instructions

Start by downloading the JumpCloud Protect app on your mobile phone from the Apple App Store or Google Play Store. The easiest way to find these is to search for "JumpCloud Protect" in the appropriate App Store or open these instructions on your mobile device and clicking on the appropriate button below.

 When you see this mobile icon, you will need to perform this action on your mobile device (i.e. cell phone)

 When you see this computer icon, you will need to perform this action on your primary device (i.e. laptop, desktop, or iPad)

MFA Activation

Once MFA has been activated by IT on your account you will receive an email from JumpCloud-Notifications with the subject "MFA Now Enabled on your JumpCloud Account", to continue the setup process

STEP 1

Once MFA has been activated by IT on your account you will receive an email from JumpCloud-Notifications with the subject "MFA Now Enabled on your JumpCloud Account". To continue the setup process, click the "Set Up MFA" button at the bottom of your email

STEP 2 

Enter your credentials to sign in to the JumpCloud User Console

STEP 3 

You will be required to set up an Authenticator app and JumpCloud Mobile Push. You can use the JumpCloud Protect app for both. Begin by selecting Authenticator App and clicking "Continue"

STEP 4

If you have not already downloaded the JumpCloud Protect app on your mobile device, you should do that now. See instructions above.

Click "I Have An App"

STEP 5 

In the JumpCloud Protect App on your mobile device, add a new account by clicking the + in the upper right corner. With the camera enabled on your mobile device, scan the QR code displayed by JumpCloud and enter the 6-digit code shown to verify your account, and click "Submit"

STEP 6 

Click "Done" to return to the JumpCloud User Console

STEP 7 

Click on the "Security" tab on the left and select "Enroll Device" in the Multi-Factor Authentication section

STEP 8 

Click "I Have The App"

STEP 9 

In the JumpCloud Protect app on your mobile device, add a new account by clicking the + button and scanning the onscreen QR code.

STEP 10 

Click "Done" to return to the JumpCloud User Console